It’s the age-old question for any B2C organisation…... “How can we improve market share and increase revenue?”.
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Topics: Translations Services, Competitive Advantage, CX, UX, interpreting services, multilingual customer experience, do more, language
Since our inception almost 8 years ago, a lot has changed. So we thought it would be fitting, considering its the beginning of a new financial year, to re-introduce ourselves.
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Topics: Innovation, Competitive Advantage, interpreting services, video interpreting, change agent, do more
This year NAATI has introduced a new certification system for the translating and interpreting (T&I) sector in Australia.This new certification scheme will also be used by government to set industry payment conditions for independent contractor interpreters and translators. More to follow on that in a coming post.
NAATI certification will become the industry standard for working in the profession. The change is considered as an important step in the ongoing professionalization of the sector in Australia and will lead to improved standards in the long term.
Whilst the credentialing system primarily exists for consumers of translating and interpreting services, NAATI considers the benefits of the new system apply right across the industry. Specifically:
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Topics: Translations Services, remote interpreting, Competitive Advantage, interpreting services
In 2013, we won the Interactive Intelligence Customer & Partner Excellence Award for driving change and innovation in the Australian Translation Services market.
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Topics: Translations Services, Innovation, Competitive Advantage, Genesys
